Browser Troubleshooting

Internet Explorer

• Deleting Cookies
  • Open Internet Explorer.
  • Click the Tools IE tools in the upper right-hand corner
  • Move your mouse cursor over Safety, and then click Delete browsing history
  • Make sure there is a check in the box next to Cookies
  • Click the Delete button
• Viewing Internet Explorer cookies stored on your hard drive
  • Open Internet Explorer
  • Click the Tools IE tools in the upper right-hand corner.
  • Click Internet Options
  • In the window that appears, under the General tab click the Settings button.
  • In the window that appears, under the Temporary Internet Files tab, click View files
• Disable or Enable Cookies
  • Open Internet Explorer
  • Click the Tools IE tools in the upper right-hand corner
  • Click Internet Options.
  • Under the Privacy tab, locate the Settings section.
  • Move the slider up or down to adjust your acceptance level for cookies

Google Chrome

• View and Delete cookies stored on hard drive
  • Open Google Chrome
  • Click on (3 dots) on right top corner of the browser window
  • In the dropdown menu that appears, select “Settings”.
  • At the bottom of the new window, click “Show advanced settings”.
  • Under the “Privacy” section, click the “Content Settings” button.
  • In the “Content Settings” window under Cookies, click the “All cookies and sites data button.
  • Delete cookies individually or click the “Remove all” button.
  • Click Done.
• Disable or Enable Cookies
  • Open Google Chrome.
  • Click on (3 dots) on right top corner of the browser window.
  • In the dropdown menu that appears, select “Settings”
  • At the bottom of the new window, click “Show advanced settings”
  • Under the “Privacy” section, click the “Content Settings” button.
  • In the “Content Settings” window under Cookies, select Allow local data to be set (recommended) to enable cookies or Block sites from setting any data to disable them.
  • Click Done

Mozilla Firefox

• View and delete cookies stored on your hard drive
  • Open Mozilla Firefox.
  • Click the Menu icon Firefox menu in the upper right-hand corner and select Options
  • In the window that appears, click the Privacy tab at the top
  • Under the History section, click remove individual cookies.
  • Users may remove cookies one at a time or click the Remove All Cookies button
• Disable or Enable Cookies
  • Open Mozilla Firefox
  • Click the Menu icon Firefox menu in the upper right-hand corner and select Options
  • In the window that appears, click the Privacy tab at the top.
  • In the History section, click the down arrow in the box next to Firefox will: and select Use custom settings for history.
  • Locate the check box next to Accept cookies from sites. Check to enable and uncheck to disable cookies.
  • Click OK